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Shipping and Returns Policy

Welcome to Kunming Shurimeng E-Commerce Co., Ltd., your premier online destination for high-quality watering cans and gardening accessories. By accessing or purchasing from our website, you agree to comply with and be bound by the following Refund and Returns Policy. Please read it carefully. If you do not agree with any part of these terms, please refrain from using our services.

​​1. 14-Day No-Reason Return Policy​​

At Kunming Shurimeng E-Commerce Co., Ltd., we want you to be completely satisfied with your purchase. That’s why we offer a ​​14-day no-questions-asked return policy​​ for all unused and undamaged watering cans.

​​Eligibility:​​

  • Items must be returned within ​​14 days​​ of receiving your order.
  • Watering cans must be ​​unused​​, in their ​​original packaging​​, and include all ​​original accessories​​ (e.g., tags, boxes, nozzles).
  • ​​Final sale items​​ (clearly marked as such) are ​​not eligible for return​​.

​​How to Initiate a Return:​​

  1. Contact our customer service team at ​​17881499794@163.com​​​​ to obtain a ​​Return Authorization Number (RAN)​​.
  2. Ship the item(s) back using your preferred carrier (see ​​Section 3​​ for shipping details).

​​2. Refund Processing Time​​

We strive to process refunds as quickly as possible, but please note the following timelines:

​​Standard Refunds (Non-PayPal Payments):​​

  • Refunds will be processed within ​​14 business days​​ after we receive and inspect the returned item.

​​PayPal Refunds:​​

  • Due to PayPal’s processing policies, refunds may take ​​at least 14 days​​, and in some regions, ​​up to 30 days​​ (as required by local laws).

​​Note:​​ Please allow additional time for bank processing if you paid via credit/debit card.

​​3. Return Shipping Costs​​

To ensure a fair return policy for all customers, ​​return shipping costs are the responsibility of the buyer​​.

​​Shipping Method:​​

  • You may use any carrier of your choice, but we recommend using a ​​trackable shipping service​​ for your protection.

​​Return Label:​​

  • While we do not provide prepaid return labels, we can assist with return shipping instructions upon request.

​​Refund Exclusion:​​

  • Return shipping fees will ​​not be refunded​​ unless the return is due to a defect or shipping error on our part.

​​4. PayPal Refund Policy (Special Cases)​​

For orders paid via PayPal, please note the following additional conditions:

​​Standard PayPal Refunds:​​

  • Refunds are typically processed within ​​14 business days​​ after we receive the returned item.

​​Regional Legal Requirements:​​

  • In some jurisdictions, local laws require PayPal refunds to be processed within ​​30 days​​. We comply with these regulations to ensure legal adherence.

​​PayPal Dispute Resolution:​​

  • If you encounter any issues with your refund, you may open a dispute through your PayPal account. We will cooperate fully to resolve the matter promptly.

​​5. Refund Process Step-by-Step​​

To ensure a smooth refund experience, please follow these steps:

​​Step 1: Contact Customer Service​​

  • Reach out to us at ​​17881499794@163.com​​​​ within ​​14 days​​ of receiving your order.
  • Provide your ​​order number​​ and reason for return.

​​Step 2: Obtain Return Authorization (RAN)​​

  • Our team will issue a ​​Return Authorization Number (RAN)​​ and provide return shipping instructions.

​​Step 3: Ship the Item Back​​

  • Pack the watering can securely in its ​​original packaging​​ (or equivalent).
  • Include all ​​original accessories​​ (tags, boxes, nozzles, etc.).
  • Ship the item(s) back using your preferred carrier.

​​Step 4: Inspection & Refund Processing​​

  • Once we receive your return, we will inspect the item(s) to ensure they meet our return policy conditions.
  • If approved, we will process the refund within ​​14 business days​​ (or up to ​​30 days​​ for PayPal, as required by law).

​​Step 5: Refund Confirmation​​

  • You will receive an ​​email confirmation​​ once the refund is processed.
  • Please allow additional time for the funds to reflect in your account (depending on your payment method).

​​6. Governing Law & Dispute Resolution​​

These Terms of Service are governed by the laws of ​​China Special Administrative Region (SAR)​​. Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in China.

​​7. Contact Us​​

If you have any questions or concerns about our return policy, refund process, or any other aspect of your purchase, please contact us at:

  • ​​Email:​​ 17881499794@163.com
  • ​​Address:​​ Room D2088, 4th Floor, Tongfeng Business Center, No. 75 Changyuan Middle Road, Heilinpu Sub-district Office, Kunming High-tech Industrial Development Zone, Yunnan Province

Thank you for choosing ​​Kunming Shurimeng E-Commerce Co., Ltd.​​. We are committed to providing you with exceptional service and ensuring a smooth shopping experience.