Terms of Service

Welcome to HK Fusion Solutions Limited, your trusted online destination for premium watering cans and gardening accessories. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.

​​1. Refund Policy​​

At HK Fusion Solutions Limited, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a ​​14-day no-questions-asked refund policy​​ under the following conditions:

• ​​14-Day Return Window​​: You may request a refund within 14 days of receiving your order.
• ​​Item Condition Requirements​​: The watering can must be unused, in its original packaging, and free of damage.
• ​​Return Shipping Responsibility​​: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

​​Refund Processing Time​​

• ​​Standard Refunds (Non-PayPal)​​: Refunds will be processed within ​​7-14 business days​​ after we receive and inspect the returned item.
• ​​PayPal Refunds​​: Due to PayPal’s processing policies, refunds may take ​​14-30 days​​, depending on your region.

​​Exceptions to Refund Policy​​

• ​​Final Sale Items​​: Discounted or promotional items marked as “Final Sale” are non-refundable.
• ​​Customized or Personalized Orders​​: Watering cans modified per customer requests (e.g., custom colors, engravings) cannot be returned.
• ​​Damaged or Used Items​​: We cannot accept returns for products showing signs of wear, improper use, or damage not caused by shipping.

For refund requests, contact our customer service team at vip@oddmenthub.com or +852 22660081.

​​2. Governing Law​​

These Terms of Service are governed by and construed in accordance with the laws of ​​Hong Kong Special Administrative Region (SAR)​​. Any disputes arising from your purchase will be subject to the exclusive jurisdiction of Hong Kong courts.

By using our website, you agree to submit to the jurisdiction of Hong Kong for any legal proceedings.

​​3. Additional Terms & Conditions​​

​​Order Acceptance & Fulfillment​​

• We reserve the right to cancel orders due to pricing errors, stock shortages, or suspected fraud.
• Orders are processed and shipped within ​​3-5 business days​​ (unless otherwise specified).

​​Pricing & Payment​​

• All prices are listed in ​​USD/HKD​​ (or local equivalent) and include applicable taxes unless noted otherwise.
• We accept ​​PayPal, credit/debit cards​​, and other secure payment methods.

​​Shipping & Delivery​​

• Shipping times and fees vary by location. Refer to our ​​Shipping Policy​​ for details.
• We are not liable for delays caused by carriers or unforeseen events (e.g., weather, customs).

​​4. Contact Us​​

For questions about these Terms of Service, reach us at:

• ​​Email​​: vip@oddmenthub.com
• ​​Phone​​: +852 22660081
• ​​Address​​: SHOP 185 G/F, HANG WAI IND. CENTRE, NO.6 KIN TAI ST., TUEN MUN, HONG KONG

Thank you for choosing HK Fusion Solutions Limited. We appreciate your trust and are dedicated to providing exceptional service.